REFUND CLAIM
Get guidance to reclaim traceable funds
If you were scammed and made a traceable payment (Mobile Money, bank transfer, international wire, or crypto via an exchange), this page guides you through requesting a refund and submitting the evidence we need to act with our partners.
Who should use this page
Victims who sent money via MTN Mobile Money, Orange Money, bank transfer, SWIFT wire, or a crypto exchange.
Victims who can provide proof (screenshots, receipts, statements, chat logs).
Individuals inside Cameroon or abroad affected by scams involving actors in Cameroon or the region.
What you’ll need before you start
Payment proof: receipt, statement, or transaction confirmation.
Transaction details: date, amount + currency, reference/Txn ID, channel (e.g., MTN MoMo, Orange, bank, exchange).
Recipient details (if known): phone/MoMo number, account/wallet, name/alias, profiles/contacts.
Your contact: email or phone we can reach for updates or to request more documents.
How the refund process works
Submit your refund request on this page with accurate details and uploads.
Initial review by our Refund Desk to verify information and determine the appropriate recovery route.
Provider engagement: We contact or guide you to file with the relevant provider (MoMo operator, bank, exchange) and support with letters or instructions.
Follow-up & escalation: Where evidence supports it, we request flags/freezes, recalls, or compliance reviews with partner institutions.
Outcome & documentation: We notify you of results and, if needed, issue an official Victim Certificate to support your claims with financial institutions or law enforcement.
Note: Timeframes and outcomes depend on the payment method, speed of provider cooperation, and the timing of your report.
Eligibility guidance (quick overview)
Mobile Money (MTN / Orange / Nexttel)
Best results when you report quickly (same day or within 72 hours).
Provide Txn ID, recipient number, and screenshots.
Possible actions: flag/freeze request, dispute filing, compliance escalation.
Bank Transfer (Cameroon / Regional)
Payment proof: receipt, statement, or transaction confirmation.
Transaction details: date, amount + currency, reference/Txn ID, channel (e.g., MTN MoMo, Orange, bank, exchange).
Recipient details (if known): phone/MoMo number, account/wallet, name/alias, profiles/contacts.
Your contact: email or phone we can reach for updates or to request more documents.
International Wire (SWIFT)
Provide SWIFT copy and origin bank details.
Possible actions: trace via origin bank, beneficiary bank notice, embassy/consular note (when applicable).
Crypto (via Exchange)
Provide exchange name, Txn ID, and support ticket if opened.
Possible actions: account flag/freeze (if centralized exchange), chain analysis support (when feasible).
If your payment is cash with no trace, recovery is unlikely—but your information still helps ongoing investigations.
What we can (and can’t) do
We can:
Guide you step-by-step for each payment method.
Coordinate with providers and partner agencies where appropriate.
Issue Victim Certificates and support letters for banks/police.
Add confirmed actors to the Watchlist to protect others.
We cannot:
Guarantee refunds in every case.
Force a provider to reverse transactions without sufficient proof.
Proceed where evidence is falsified or withheld.
Privacy & legal
Your information is handled under Cameroon’s Law No. 2010/012 on Cybersecurity and Cybercrime and shared only with relevant institutions for investigation and recovery. False or malicious claims may lead to legal consequences.